Customs Duties and Taxes

Shipping charge does not include any custom duties imposed by the buyer's country. Customers are responsible for all Customs, Duties, Tariffs and Taxes at the time package is delivered or picked up. When paying with PayPal we will use the shipping address you have associated with your account. If this is not the address you will be using you will need to update your account information.

 

WE SHIP WORLDWIDE

Our Shipping delivery countries;   Near Korea area, Japan, Hong Kong, Singapore, China East  Asia, Cambodia, Laos, Macao(u), Malaysia, Mongolia, Myanmar, Phiippines, Taiwan, Thailand, Vietnam South Asia, Bhutan, Bangladesh,Brunei Darussalam, India, Indonesia, Maldives, Nepal, Sri Lanka, Australia Europe, Albania,Armenia, Austria, Azerbijan, Bahrain, Belarus, Belgium, Bosnia&Herzegovina, Bugaria, Canada, Croatia, Cyprus, Czech, Denmark, Estonia,Finland, France, Germany, Greece, Hungary, Iran, Ireland, Israel, Jordan, Kazakhstan, Latvia, Luxemburg, Macedonia, Netheralands, New zealand, Norway,Oman, Pakistan, Poland, Portugal, Qatar, Romania, Russia, Saudi arbia, Slovakia Rep, Slovenia, Spain, Sweden, Switzerland, Turkey, U.A.E, Ukraine, U.K,Uzbekistan. USA Africa and other countries,Algeria,Argentina, Botswana, Brazil, CapeVerde, Chile, CostaRica, Cuba, Djibouti, Dominica REP, Ecuador, Egypt, Eritrea, Ethiopia,Fiji, Kenya, Lesotho, Mauritus, Mexico, Morocco, Mozambique, Netherland Antiles, Nigeria, Panama, Peru, Rwanda, Tanzania, Tunisia, Zambia

 

Shipping methods and delivery days

Basically, all our package shipped out though Korean post office

SHIPPING METHODS

EMS

AIRMAIL/SAR

DELIVERY DAYS

3 ~ 6 DAYS

 9 ~ 14 DAYS

TRACKING

AVAILABLE

AVAILABLE

Products will only be shipped after payment has been made.  Shipping will take above business days. Shipping may take longer for some items due to the status of imported countries customs conditions. Tracking information number will be given to you with shipment.

 

* No Advise of Delivery Service from your delivery center in your country for SAR

* Shipping charge does not include any custom duties imposed by the buyer's country. * Standard / Registered Air Mail are dispatched on the condition of all risk owned by Buyer- All risk : Missing, Return of importation prohibited, Unknown, Refused, Gone away, Unclaimed of buyer side.



Shipping Fee

All Shipping will be dispatched through Korean post office and charged weight based, You can refer Rates and more information  Korean Post Office here. 



Exchange/Return/Refund

We ask you for a careful examination prior to your purchase (e.g. size, color) Requesting any replacement to our Customer Service Center/ Notice Board& Returning products should be made within 7 days with stating regarding cause/ reasons. Customers should bear any shipping fees for replacements/returns due to ‘change of minds.’ Any request for a replacement to another item shall be deemed as change of mind.

However, any replacements/returns due to faults in our products or mistakes by SHOEMAKKER, shipping fees will be borne by us. Including the order number in returning parcel will help our staffs a lot when identifying items.



[Precautions on Exchange& Returns]

Exchange/ returns for handmade shoes may not be accepted as they will not be able to be re-sold. We kindly ask your careful decision upon purchasing. Any products that are stretched/contaminated/damaged may also not be replaced/exchanged/returned no matter they are worn only once. Please send us any items with tags on and with according packages.

* Please kindly understand that the policy stated above is made to make sure that all of our customers receive our clean& fresh products at all times.